What are the main customer feedback points or criticisms of the DF64 Gen 2, and have they been addressed since the original version?

The main customer feedback points and criticisms regarding the DF64 Gen 2 reflect both improvements and ongoing areas of concern compared to the original version. Here are the key points of feedback:

Positive Feedback:

1. Improved Burr Alignment:

   • Customer Feedback: One of the criticisms of the original DF64 was inconsistent burr alignment, which impacted grind quality, especially for espresso.
   • Addressed in Gen 2: The DF64 Gen 2 features better burr alignment out of the box, which has significantly improved grind consistency and espresso extraction. Customers report fewer alignment issues and smoother operation.

2. Reduced Grind Retention:

   • Customer Feedback: The original DF64 had some grind retention issues, especially for single dosing.
   • Addressed in Gen 2: The Gen 2 model has tighter tolerances, which has helped reduce grind retention. Customers appreciate the improved workflow for single dosing, with many reporting minimal retention compared to the first version.

3. Improved Aesthetics and Build Quality:

   • Customer Feedback: Some customers mentioned the original DF64 felt a bit utilitarian and lacking in premium feel.
   • Addressed in Gen 2: The Gen 2 has several improvements in finish and build quality, making the grinder feel more robust and appealing for home users.

4. Stepless Adjustment Mechanism:

   • Customer Feedback: The stepless grind adjustment has been consistently praised for offering fine control over grind settings, allowing users to dial in espresso with precision.
   • Addressed in Gen 2: The grind adjustment mechanism remains a strong point in the Gen 2, with customers appreciating the smooth, fine-tuned control over grind sizes.

Ongoing Criticisms:

1. Static and Clumping Issues:

   • Customer Feedback: Some customers still experience static and minor clumping, particularly at finer grind settings for espresso.
   • May still need to RDT: Although there are improvements, the DF64 Gen 2 still faces occasional static and clumping issues, especially when grinding lighter roasted beans. Some users manage this by modifying their workflow (e.g., RDT method) or using aftermarket anti-static tools.

2. Grind Adjustment Markings:

   • Customer Feedback: Some customers find the markings on the grind adjustment collar could be more visible or better designed for ease of use.

3. Noise Level:

   • Customer Feedback: The grinder is still considered noisier compared to premium grinders like the Niche Zero or Eureka models.

Summary:

The Turin DF64 Gen 2 has addressed several key concerns from the original version, including improved burr alignment, reduced grind retention, and better overall build quality. However, static/clumping issues, bellows durability, grind adjustment markings, and noise levels remain areas for potential improvement in future models. Despite these ongoing concerns, most users feel the DF64 Gen 2 offers excellent performance, especially for its price point.