Shipping policy

Espresso Outlet LLC Shipping Policy

At Espresso Outlet LLC, we are committed to delivering your espresso machines, grinders, and accessories safely and efficiently. This policy outlines our shipping practices to ensure transparency and help you understand what to expect. By placing an order, you agree to these terms. Please note that shipping times and methods may vary based on product availability, order volume, and external factors like carrier delays or customs processing. Carrier transit estimates begin after pickup and do not include order processing time.

General Terms

Order Processing: Most in-stock equipment orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Processing happens before carrier transit. Commercial equipment, roasters, installation orders, and custom or special-order items may need additional time; check the product page and contact us before ordering commercial equipment. A preorder estimate is when we expect the order to be ready for carrier pickup, not its delivery date. For preorders, review the estimate for your exact model and variant and our Preorder Status page. Estimates can change because of inbound freight or customs delays. See the delayed-order rights below; a changed website estimate alone does not constitute consent to delay an existing order.
Tracking and Shipment: We email tracking information when a shipping label is created or the shipment is prepared. A tracking number or “label created” status does not by itself confirm that the carrier has received the package. Carrier scans may appear later that evening or the following business day after pickup. Orders with multiple items may arrive in separate packages with separate tracking numbers.
Address Accuracy and Changes: Check your shipping address before submitting the order, including the address supplied by PayPal, Amazon Pay, Apple Pay, or another payment service. If it is incorrect, submit a support ticket immediately with your order number and the complete correct address. An address-change request is not confirmed until we verify that it can be made. Changes may be unavailable after fulfillment begins or a package ships; incorrect addresses may cause delays or additional carrier charges.
Carrier Selection: We select a carrier such as UPS, FedEx, USPS, or a freight service based on the shipment and destination. We may substitute a carrier for comparable service. The carrier, service, and delivery estimate shown in the tracking details apply to that shipment.
Packaging: Inspect the package and equipment promptly after delivery. Report shipping damage within five business days through our support form with your order number and photos of the damage, packaging, and shipping label. Do not call to report the issue. Keep all packaging. We will assess whether a carrier claim, replacement part, repair, or replacement product is appropriate. If a return is needed for a covered arrival issue, we will provide a prepaid return label; replacement availability may affect timing. Do not operate equipment that appears damaged or unsafe.
Delays: Shipping times are estimates and not guaranteed. Factors like weather, holidays, high order volume, or carrier issues may cause delays. This does not limit the delayed-order rights described below.

Coffee and Partner Fulfillment

Roasted coffee and green coffee do not qualify for free shipping. Our roaster partners set the shipping charges and ship coffee directly to you. The applicable charges are shown at checkout. Coffee may ship separately from equipment and from coffee supplied by another partner. Equipment processing and transit estimates are not a promise of the partner’s coffee dispatch date. Coffee orders cannot be canceled or returned, subject to remedies required by law; see our Returns, Cancellations, and Refund Policy.

Delayed Orders and Your Options

If an order cannot ship within the promised time, applicable U.S. law may require a delay notice, your consent to the revised shipping time, or cancellation and a prompt full refund. When a full refund is required for a delayed or unshipped order, no cancellation or processing fee applies. These rights also apply to preorders. For an overdue estimate, an unclear tracking status, or a cancellation request, submit a support ticket with your order number.

For Orders in the United States

Processing and Shipping Times

Standard Shipping: Qualifying espresso machines, grinders, electrical brewers, and roasters ship free by standard ground service to the contiguous 48 states. Exclusions include commercial or oversized equipment, accessories, coffee, and orders under $100. Ground transit is typically 2–7 business days after carrier pickup. Review the product page and checkout for the charge that applies to your order.
Expedited Shipping: We do not offer expedited shipping because of the risk of shipping damage. Some in-stock orders received before noon Eastern Time may ship that business day, depending on processing and pickup availability. Same-day shipment is not guaranteed; the normal 1–2-business-day processing estimate applies.
Freight Shipping (Oversized/Heavy Items): Commercial espresso machines and large grinders ship via freight (e.g., palletized LTL). Processing takes 3-5 business days for bench-testing and packaging. Transit is 3-8 business days. A $150 flat fee applies (waived on orders over $5,000). Deliveries require an adult signature and are curbside only—liftgate service available for $75 extra.
Alaska, Hawaii, and Territories: For large item freight shipping, additional fees apply (starting at $50). Contact us for a quote.
Preorders and Backorders: Items are shipped after we receive and process inventory. For high-volume preorders, we create shipping labels in bulk. Tracking numbers are generated, but it may take 1-2 days for all packages to leave our warehouse. Units may be picked up by carriers before tracking updates—UPS and other carriers often scan at their facility end-of-day or next business day.

Signature Requirements

Standard Policy: We may or may not require a signature, depending on order value and carrier. Most customers prefer no signature due to convenience, but this increases risk in high-theft areas.
Requesting Signature: If you live in an area with known porch pirate activity, contact us via our support ticket form https://espressooutlet.com/pages/phone-and-contact before your order ships to request signature required. There may be an additional fee ($5-10).

Delivery and Liability

Tracking and Security: Monitor your tracking number closely. We recommend securing your package immediately upon delivery (e.g., to a safe spot or indoors).
Porch Pirates and Theft: We are not responsible for loss after delivery confirmation. If theft occurs, most carriers provide delivery photos upon request—we can assist in obtaining these and comparing to your location photos. You are responsible for ensuring signature required, being home, or providing a safer address if porch pirates are an issue. If tracking shows delivered but you cannot locate the package, submit a support ticket. Include your order number, tracking number, and details of where you checked so we can help investigate delivery or a possible misdelivery. A confirmed theft after correct delivery is different from a package delivered to the wrong address.
Damaged Shipments: Inspect packages promptly. For LTL freight, note visible damage on the delivery receipt or bill of lading before signing. Report delivery damage within five business days of delivery by submitting a support ticket with your order number and photos of the damage, packaging, and shipping label. Do not call; we need the ticket and photos for review. Retain all packaging. We will assess the issue, arrange the carrier claim, and repair or replace as appropriate. This reporting period does not shorten a product warranty for later defects or limit rights provided by law.
Refused or Undeliverable Orders: For customer-caused refused or undeliverable orders, you are responsible for return shipping fees plus a 3% processing fee. This does not apply where this policy or applicable law requires a remedy without those fees.

For International Orders Outside the United States

Espressooutlet.com accepts U.S. orders. We accept international orders through our sister website, TurinGrinders.com. Check the exact product and destination there before ordering. International shipping costs, fulfillment details, duties, returns, and warranty terms are provided on that website and apply to purchases placed there. Include the website of purchase when contacting support.

General Notes

Holidays and Closures: We do not ship on weekends, U.S. holidays, or during warehouse closures (announced on our site).
Backorders and Split Shipments: We may ship available items first or hold items for a complete shipment. Splitting an equipment order does not add a shipping fee. Coffee and items fulfilled by different partners may have their own shipping charges, shown at checkout, and separate tracking.
Changes to Policy: Updates will be posted here and do not retroactively reduce the shipping or refund rights included with an existing order.
Questions? Please submit a support ticket for assistance. https://espressooutlet.com/pages/phone-and-contact

Thank you for choosing Espresso Outlet LLC. We're excited to help you brew exceptional espresso!

Related policies: Returns, Cancellations, and Refunds · Warranty Terms

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950

Great deal for a 500g full-featured roaster

Full-featured espresso machine with dynamic fan speed, drum velocity, and high-precision temperature controller capable of 500g batches for under $2,000? Insane deal! It's also about the same footprint (or smaller) than my previous roaster which only did 250g batches. My only significant complaint is about the bean tray. I had to assemble that myself, and it has several pieces of metal that are secured together via these press-fit plastic tabs rather than screws and washers, and when I dump my beans, sometimes the plastic tab detaches and I have to go hunting for a tiny piece of plastic among my coffee beans, and then take the tray apart and re-assemble it.

Package arrived well protected without damage

Package arrived well protected without damage.

I had a thermoblock Breville Bambino before. After ~6yrs using it I could make good cortado but it was inconsistent.

This machine produces quality results every time. The steam is powerful. The extraction is great. Consistent, high temps. We get comments on how nice it looks.

For negatives, the included manual is sparse, especially for maintenance. I’ve found some videos online but many are in Korean so we’re still figuring that out. We drink primarily medium/dark roast. I’ve made light roast with it. It came out ok, but don’t know if I’d suggest it for that.

We were deciding among this, a Quick Mill Pop-Up, or a Profitec Go

Delicious

One of my favorite coffees because it hits all the notes in flavor.

5 Star Service & Grinder

Purchased the Moshi C83 Conical Burr Grinder from Espresso Outlet and had a great experience. Joe was very responsive over email and answered all my questions quickly. The grinder shipped fast, was well packaged, and arrived in perfect condition.
The grinder itself has been excellent so far — solid performance and a really good value, especially with the one-year warranty. Highly recommend Espresso Outlet.

Disappointed

The M1 Lite looks and feels great, but I’m having major connection issues. After about 45–60 minutes (three roasts), it completely disconnects. The only fix is to unplug the cable and swap USB ports until Artisan recognizes it again. It works well at first, but not for long. I'm not impressed.

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