Terms of service

Espresso Outlet LLC Terms of Service

Last updated: September 9, 2026

1. About These Terms

Espresso Outlet LLC operates espressooutlet.com. In these terms, “we,” “us,” and “our” mean Espresso Outlet LLC. These terms govern your use of our website and purchases through it, together with the product information and policies linked below. Our online store is hosted by Shopify.

Please read these terms before placing an order. If you do not agree, do not use the store to purchase products. Nothing in these terms excludes or restricts rights or remedies that applicable law does not allow us to exclude or restrict.

2. Store Use and Account Information

You must be legally able to enter into a purchase agreement. Provide accurate contact, billing, shipping, and payment information and keep your account information secure. Contact us promptly about unauthorized account use or an error in an order.

Do not use the website for unlawful activity, submit fraudulent orders or payment details, interfere with its operation or security, upload malicious code, or infringe another person’s rights. We may restrict access or refuse service for unlawful use or a violation of these terms, subject to applicable law and obligations relating to existing orders.

3. Product Information, Availability, and Pricing

Review the exact model, variant, condition, included accessories, intended use, electrical requirements, availability, and shipping estimate before ordering. Product images are illustrative; screen settings can affect how colors appear. Ask us about specifications or compatibility that are important to your purchase.

Prices and availability may change for future purchases. We may limit quantities or availability where necessary. If an error or availability issue affects an order already placed, we will contact you about the correction and available options; we will not charge an additional amount without your agreement. If we cancel an order, we will refund the amounts paid for the canceled items and any associated amounts required by law.

4. Orders, Payment, and Preorders

Review your order and address before completing checkout, including addresses supplied by a payment service. Preorders are charged when the order is placed. A preorder estimate is when we expect your order to be ready for carrier pickup. It is not a guaranteed delivery date; carrier transit follows pickup. Shipment is subject to inventory arrival and processing. See Preorder Status for guidance on estimates and tracking.

If you need to request an address change or cancellation, submit a support ticket immediately. Requests depend on fulfillment status and are not confirmed until we respond. If we cannot ship within the promised time, applicable U.S. law may require a delay notice, your consent to a delay, or cancellation and a prompt full refund without cancellation or processing fees.

5. Shipping, Returns, Cancellations, and Refunds

Espressooutlet.com accepts U.S. orders. For international purchases, visit our sister website, TurinGrinders.com, where the applicable product and order terms are provided.

Our Shipping Policy explains processing, transit, tracking, delivery, partner fulfillment, and shipping charges. Our Returns, Cancellations, and Refund Policy explains eligibility, time limits, condition requirements, cancellations, exclusions, fees, and refund processing. Please review both before ordering. Eligibility depends on the product and its condition; a general reference to a 30-day return period does not mean every product is returnable.

Roasted and green coffee ship directly from roaster partners, do not qualify for free shipping, and cannot be canceled or returned, subject to remedies required by law. Partner shipping charges are shown at checkout. Equipment and partner-fulfilled items may arrive separately.

6. Warranty and Product Support

Review the Warranty Terms and the written warranty included with the specific product. Coverage, service provider, intended use, and any purchased service plan may differ by product. A product-specific manufacturer warranty or service plan governs that coverage. These terms do not replace or reduce those warranties or your legal rights.

Follow the manufacturer’s instructions for installation, operation, cleaning, water quality, and maintenance. Contact support before shipping equipment for service, and use the return address and instructions provided for your case. Our return window is separate from any applicable warranty period.

7. Website Content and Third-Party Services

Website text, photographs, graphics, and other materials belong to Espresso Outlet LLC or their respective owners. You may use the website to research products and manage your purchases. Do not copy, resell, or commercially reuse protected content without the relevant owner’s permission or another lawful basis.

Our site may link to manufacturers, service providers, payment services, or other third parties. Their own terms and privacy notices govern your use of their services. A link does not change Espresso Outlet’s responsibilities for an order placed with us.

8. Personal Information

Our Privacy Policy explains how we collect, use, and disclose personal information and how to contact us about privacy requests. Please do not send passwords or full payment-card details in a support form.

9. Questions, Disputes, and Applicable Rights

If you have a concern about an order, submit a support ticket with your order number and a description of the issue so we can investigate. This contact process does not restrict your right to use remedies available under applicable law.

If part of these terms cannot be enforced under applicable law, the remaining provisions continue to apply to the extent permitted. Product-specific commitments, written warranties, and mandatory consumer rights are not overridden by general website wording.

10. Updates and Contact

We may update these terms by posting a revised version and date here. Changes do not retroactively reduce the rights or commitments included with an existing order. Continued website use after a change is subject to the updated terms to the extent permitted by law.

Espresso Outlet LLC
Email: sales@espressooutlet.com
Phone: 888-245-4669
Order changes, returns, and warranty requests: Create a Support Ticket

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950

Great deal for a 500g full-featured roaster

Full-featured espresso machine with dynamic fan speed, drum velocity, and high-precision temperature controller capable of 500g batches for under $2,000? Insane deal! It's also about the same footprint (or smaller) than my previous roaster which only did 250g batches. My only significant complaint is about the bean tray. I had to assemble that myself, and it has several pieces of metal that are secured together via these press-fit plastic tabs rather than screws and washers, and when I dump my beans, sometimes the plastic tab detaches and I have to go hunting for a tiny piece of plastic among my coffee beans, and then take the tray apart and re-assemble it.

Package arrived well protected without damage

Package arrived well protected without damage.

I had a thermoblock Breville Bambino before. After ~6yrs using it I could make good cortado but it was inconsistent.

This machine produces quality results every time. The steam is powerful. The extraction is great. Consistent, high temps. We get comments on how nice it looks.

For negatives, the included manual is sparse, especially for maintenance. I’ve found some videos online but many are in Korean so we’re still figuring that out. We drink primarily medium/dark roast. I’ve made light roast with it. It came out ok, but don’t know if I’d suggest it for that.

We were deciding among this, a Quick Mill Pop-Up, or a Profitec Go

Delicious

One of my favorite coffees because it hits all the notes in flavor.

5 Star Service & Grinder

Purchased the Moshi C83 Conical Burr Grinder from Espresso Outlet and had a great experience. Joe was very responsive over email and answered all my questions quickly. The grinder shipped fast, was well packaged, and arrived in perfect condition.
The grinder itself has been excellent so far — solid performance and a really good value, especially with the one-year warranty. Highly recommend Espresso Outlet.

Disappointed

The M1 Lite looks and feels great, but I’m having major connection issues. After about 45–60 minutes (three roasts), it completely disconnects. The only fix is to unplug the cable and swap USB ports until Artisan recognizes it again. It works well at first, but not for long. I'm not impressed.

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