What is My Preorder Shipment Status?

This page explains preorder status for Espresso Outlet, Turin, Wendougee, and Kaleido orders.

Estimates updated September 9, 2026. These windows describe when we expect preorder equipment to be ready for pickup by the shipping carrier. They are not delivery dates. Carrier transit follows shipment.

Current Preorder Shipping Estimates

These estimates apply to preorder items. An order-specific update may identify a different batch or product variant. If your order information conflicts with this table or the estimate has passed, submit a support ticket with your order number.

Where to Find Your Shipping Estimate

Review the preorder notice for your exact product, model, color, and variant before placing an order. A current product-page estimate may apply to a different batch from an earlier order. Check your order confirmation and any updates sent for your order. If the information conflicts or a date has passed, contact us with your order number.

Preorder dates are estimates based on expected inventory arrival and processing. Inbound freight, customs, and carrier schedules can change those estimates. Warehouse arrival, shipment from our warehouse, and delivery to you are different events.

What Does “Label Created” Mean?

We may prepare shipping labels in batches as inventory is processed. A tracking number does not by itself mean the carrier has the package. During a large preorder shipment, packages may leave over 1–2 days, and scans may appear after pickup at the carrier’s sorting facility. See our Shipping Policy for processing and transit details.

When Will I Be Charged?

Preorders are charged when the order is placed. Review the preorder estimate and product details before completing checkout.

What If the Shipping Estimate Changes?

If we cannot ship within the promised time, applicable U.S. law may require a delay notice, your consent to the delay, or cancellation and a prompt full refund. A changed website estimate alone does not establish your consent to a delay. Where a full refund is required for a delayed or unshipped order, no cancellation or processing fee applies.

Can I Cancel or Change My Address?

Submit a support ticket as soon as possible with your order number and the change you need. We will check fulfillment status and confirm whether the request can be completed. Once an order ships, cancellation or rerouting may be unavailable. Customer-requested cancellations are subject to our Returns, Cancellations, and Refund Policy, including the delayed-order exception above.

What Should I Include in a Status Request?

Include your order number, product and variant, the estimate provided when you ordered, and any tracking number. This helps us identify the relevant order and batch. You can also contact us if a preorder notice was unclear when you placed the order.