Phone and Contact

May 22th Update: DF54, DF64 Gen 2, DF83 V2, and DF83V. Production has been completed.  Units were picked up and taken to airport in China for air freight to the USA to get them here faster than sea freight.  They are on the way,  but it's hard to say exactly when because of customs clearance which is completely out of our control. If things go well,  could be a week at earliest but if customs is backlogged could be longer. I wish I could say exactly but I can't.  Once shipment arrives at warehouse we'll work very late to get every thing out asap. We frequently work until 2am on shipment days.  Please to not call or email in regards to these pre-order items as it takes a lot of time to reply.  We will reply with the same message.

We Closed Weekends and All Major Holidays

Best Contact Method - When We Are Online, Live Chat With Us. When Offline, it Becomes a Ticket

 

No Public Showroom

Sales in USA Only

BUSINESS HOURS

Mon - Fri, 8:30am - 5:00pm EST
Saturday, Closed
Sunday, Closed

Email for support and sales: sales@espressooutlet.net

Closed all major holidays.

Service / Warranty

For any service related issues, please email photos and videos showing the issue to sales@espressooutlet.net with your order number (preferably respond to order confirmation email) and describe the issue. Makes things a lot easier to have videos and photos. It is best to initiate the service request in this manner vs calling as we usually ask for videos and photos during a call and saves time to have these. 

Returns

In order to initiate a return, please take photos showing the product packaged in all original packaging and with all original items included. Make sure to use cover bags and don't leave anything loose that will bounce around and scratch the product. Please find the original order confirmation email and respond to that and say that you want to return and include the photos. If the product is having an issue, please provide a description so we know what to look for when we get it back. Please do not call to initiate returns, it takes a lot of time and works best to process via email. 

Parts

Please do not call for parts inquiries. There are way to many parts for all the different machines we sell to be able to figure out what is needed while on the phone. If you have a parts need, please email sales@espressooutlet.net and provide the make and model, age of the machine, and if you purchased from us, the order number, and a detailed description of the parts or part numbers of the parts needed. 

Sales

Call 888-245-4669 if you are interested in purchasing equipment or if you have any questions relating to making a purchase. After hours calls will be returned next business day. 

Or email sales@espressooutlet.net . 

Service / Support / Shipping Damage

IMPORTANT:

BEFORE CALLING: If you are having an issue with your equipment, we are happy to help, but please follow these guidelines before you call so that we can assist you as efficiently as possible. If you are having an issue with your machine during the warranty period or after receiving a new order, please take a photo or video of the issue and email it to sales@espressooutlet.net. Please briefly explain the issue while you send the photos and/or videos. Also provide the order number and approximate date of your order along with the serial number from the equipment. 

Phone Number 888-245-4669 OR Live chat with us if we are online.

Parts

IMPORTANT: We do not take part related inquires over the phone of live chat due to the huge number of parts that are associated with the huge number of products and product variations there are.