Create Contact Support Ticket

Use the form below for order status, address changes, cancellations, returns, damaged shipments, warranty service, or help choosing equipment. Select the category that best matches your request.

Existing order: Include your order number and the email used at checkout.
Product problem: Include the model, serial number if available, a description of the issue, and helpful photos or video. Report arrival damage, missing parts, or a dead-on-arrival issue within five business days of delivery using this support form, with photos of the problem, packaging, and shipping label. Do not call to report these issues.
Cancellation or address change: Submit promptly. A request is not confirmed until we check fulfillment status and respond.
Return or repair: Obtain authorization and the correct return address before shipping equipment.

Please do not include passwords or full payment-card details. Our Privacy Policy explains how support information is used.

Shipping and Order Help

Most in-stock equipment orders process in 1–2 business days before carrier transit. Carriers and fulfillment locations vary by product. Roasted and green coffee ship directly from roaster partners with separate shipping charges. For details, see our Shipping Policy and Preorder Status page.

Returns, Cancellations, and Refunds · Warranty Terms · Return Packaging

Contact and Business Hours

Email: sales@espressooutlet.com
Phone: 888-245-4669

Monday–Friday, 8:30 a.m.–4:30 p.m. Eastern Time. Closed Saturdays, Sundays, and major holidays.

No public showroom. Espressooutlet.com accepts U.S. orders. For international orders, visit our sister website, TurinGrinders.com, and review the product availability and policies there.

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Loving the M2 Lite so far

Loving the M2 Lite so far. Took a little bit of experimenting with Artisan, but think I have gotten the hang of it.

Amazing value espresso machine!

I bought an open box Legatto in white. It's an amazing value espresso machine that gives the operator several ways to adjust their espresso. I've been making some great espresso paired with a DC63 grinder. The Legatto makes for a great entery way into the world of espresso!

You really can't complain at this price! Yes, it's made of plastic, but it gets the job done for grinding beans. Zeroing the grinder is a bit tricky and it's not the easiest to adjust. However, I've been using it for a month now and I'm quite satisfied overall.

Makes the daily grind easy

It’s a wonderful machine. Looks great, grinds uniformly. Produces great flavor. Love the machine! Combined with its ability to grind by weight and it’s the total package! Would recommend to anyone.

Great Roaster Smooth coffee

I bought this roaster to launch my micro roastery. Its amazing, i roast some truly amazing coffee with my kaliedo. I am able to roast all night on it most night i am roasting anywhere from 10-20 batches non stop. The only issue i have had is cooling fans breaking on me i have had to replace 2 cooling fans. But given how much i roast i can not complain, its a work horse and i love it. The best part is the customer service. I will 100 precent be buying my next roaster here because of the customer service. They go above and beyond to help and solve any issues you may have. Lastly i like how easy it is work on and maintain the kalideo. The spare parts are affordable and its easy to replace parts that break. if you need a good entry roaster look no further

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