I purchased a Turin R Gallatin, and from the very beginning, the experience was outstanding. Unfortunately, UPS damaged my machine during shipping. I want to be very clear that this was not Espresso Outlet’s fault in any way. Shipping damage can happen, and what truly matters is how a company responds when it does.
Joe and Barrett went far beyond anything I expected. Instead of making me jump through hoops or wait around, they immediately took ownership of helping me. Joe personally drove my replacement machine to the UPS terminal in less than 24 hours to get it moving as quickly as possible, and Espresso Outlet even paid to expedite the shipment at their own expense. That level of customer service is almost unheard of today.
As for the Turin R Gallatin, I couldn’t be happier. The build quality is exceptional, and it feels like a machine that belongs in a commercial café while still fitting beautifully into a home coffee bar. The rotary pump is whisper quiet, the E61 group head provides excellent temperature stability, the PID temperature control gives precise brewing control, and the flow control opens the door to experimenting with different coffees and extraction styles. The machine consistently produces rich, syrupy shots with beautiful caramel-colored crema and outstanding flavor. It truly punches way above its price point and delivers features and performance that you’d expect from machines costing considerably more.
If you’re looking for a company that stands behind what they sell, responds when things don’t go as planned, and genuinely cares about their customers, buy from Espresso Outlet with confidence. The Turin R Gallatin is an outstanding machine, and Espresso Outlet has earned my business for years to come.
Thank you, Joe, Barrett, and the entire Espresso Outlet team. You’ve earned a customer for life
