Very happy so far with my grinder (I've had it two weeks) the customer service was really good and shipping was fast once it came in. I pre-ordered the silver grinder with red titanium burrs. Sadly they didn't receive any in their shipment so I was given the option to get a silver grinder with stainless steel burrs and a refund for the upgrade to titanium burrs or get red titanium burrs in the white or black color. I opted to keep the silver color and downgrade to stainless steel burrs as I had been on the fence about upgrading in the first place and I wanted the silver color. I am a little disappointed but this wasn't espresso outlets fault and as I said, the customer service, while not outstandingly so, was great and shipping was quick. So far I am satisfied with my purchase and love the grinder. I've only used it for pour over coffee so have used a coarser grind. It's been working great, the only complaint I have is something that I was aware of from reviews and that is the retention rate. It tends to keep some grounds inside which is a little annoying but definitely worth it for the quality of this grinder at this price. I know some people complained that it was too noisy as something you probably use first thing in the morning but I don't find it super noisy.
