Note about water hardness
Using hard water will ruin your espresso machine. Soft water no higher than 50ppm is required to keep your espresso machine running for the long term. Using hard water will void the warranty.
Pros:
It grinds consistently when set.
It was easy to zero it and set the burr alignment.
Clumping and static are minimal, without any RDT or additional bean prep.
Cons:
The catch cup that came with it holds a ton of static and being in two pieces, a lot of the grounds get stuck on the part where they join
Using the billow requires significant air movement to remove retained grounds. This causes fines to spray out and cause a small mess.
Overall I would definitely buy again if I had to make the same decision over. The mess isnt that bad, and I need an excuse to clean up anyway. Side note- I'd love other options for the catch cup(51mm, 54mm, etc)
Great grinder. Quality materials. Solid metal construction. Excellent grind range from filter to espresso brewing. Simple operation. No issues with coffee getting jammed as I read in some comments. Grams of coffee you put in is what you get out. Very good grinder for the price. 100% recommend.
This is working very well for me for grinding multiple daily espresso shots. Shipping was quick and service was great.
Fast delivery, well packaged. Great grinder.
I got this as my first espresso grinder and was upgrading from a Baratza Encore. This thing is a tank!! Super heavy, sturdy, and well built. I still can’t believe how quickly it grinds 18g. I’ve seen people call these grinders loud, but I disagree. It is waaayy quieter than my Encore was. Grinds are light, fluffy, and delicious. I think the bellows are super nifty as well, and they’re way more fun (and quiet) than aggressively smacking the side of my Encore for that last .2g. Overall this was a major upgrade and I am super impressed.
Very happy with Espresso Outlet, especially the communication throughout the shipping process.
Highly recommend this grinder and Espresso Outlet as well!
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Testimonials
★★★★★Beverly BGreat Service! It has been a few months since I purchased my machine, but I absolutely love it. Initially I had some issues with damage from shipping, but Joe took care of it immediately so there were no problems. He also stayed on the phone with me for a long time the day I received my machine so I could get everything working properly. I highly recommend!
★★★★★Michael PrzeslawskiEspresso Outlet was friendly and had a very good price. I did not expect delivery before Christmas, however the Alexia arrived on Christmas eve.This is a high quality machine. I emailed a couple of questions to the owners, and my questions were answered within a few hours.They seem like nice people, with good service and high quality espresso machines.
★★★★★Maggie SayerJoe’s patience and knowledge made the decision making process for my first espresso maker so much easier. He’s quick to respond and super helpful. Pricing is competitive and shipping is quick. I won’t buy from anywhere else. Up next, the grinder!
★★★★★Jonathan BWe bought a Mini Vivaldi from them a little over a year ago and its still running professionally like a champ in our little cafe. They had the lowest price and it arrived quickly in perfect condition. And shipping was FREE!
★★★★★Craftsman CEspresso Outlet and Joe are absolutely fantastic. The service and value they provide will exceed your expectations. I am glad to have come across this family operated business that is honest and completely dependable.
★★★★★Mombo KombuchaThey were patient and helpful on the phone and order delivered promptly. I love the grinder and it was a good price. Would definitely do business again.
★★★★★Catelin MagelExcellent service, efficient and very helpful in choosing the right machine, as well as the right grinder for my needs. Joe was there every step of the way, and I know I can contact them with any questions after the purchase as well! Excellence at it's best!
★★★★★Keith CJoe was super patient and helpful when I finally decided to make a purchase. He took the time to work within my budget and recommend a machine that I'm thrilled with.
★★★★★Alan DGreat customer service! Joe worked with me from purchasing a grinder to ultimately returning and changing to a different grinder. It’s a tough decision buying without seeing or using and the fact that a business is willing to work with their customers goes a long way with me. I would definitely recommend Joe and EspressoOutlet.