I received a different collecting cup than what was shown in the product images. When I contacted customer service, the representative was rude and only suggested returning the item instead of resolving the issue. Very disappointing experience.
Love it so far, but admittedly it is taking me quite a bit of time to get my recipes dialed in using a new model grinder for the first time in more than five years. Pleased that Espresso Outlet shipped the product two weeks prior to the expected delivery time frame.
