Coffee Shop Assistant Manager Job
Use this template as a starting point, then adapt duties, exemption status, pay, scheduling, accessibility, food-safety credentials, and required notices to the laws where the shop operates.
Job summary
Title: Assistant Manager, Coffee Shop
Reports to: Store Manager or Owner
Status: [full time / part time; nonexempt / exempt only after legal classification review]
Schedule: [days, opening/closing, weekends, holidays]
Pay and benefits: [range, tips, benefits, review timing]
The assistant manager leads assigned shifts, supports team training, maintains drink and food-safety standards, protects cash and inventory, and helps the manager improve service, sales, labor, and equipment reliability.
Core responsibilities
- Open, lead, and close shifts using approved cash, food-safety, cleaning, and security procedures.
- Coach baristas on recipes, hospitality, speed, station organization, allergen controls, and safe equipment use.
- Deploy staff during rushes and communicate breaks and coverage.
- Receive deliveries, rotate stock, count key inventory, and record waste.
- Handle customer concerns within defined authority and document incidents.
- Complete daily equipment checks and submit clear maintenance tickets.
- Support scheduling, onboarding, performance feedback, and required records.
- Review sales, labor, remake, waste, and ticket-time data with the manager.
Qualifications
- Demonstrated shift leadership in coffee, restaurant, retail, or hospitality.
- Clear communication, calm prioritization, and reliable attendance.
- Ability to learn espresso, grinder, brewer, POS, sanitation, and safety procedures.
- Food-handler or manager certification where required.
- Ability to perform the stated physical tasks with reasonable accommodation.
Success measures
| Area | Example measure |
|---|---|
| Guest experience | Complaint resolution, remakes, service observations |
| Operations | Opening/closing completion, cash variance, ticket flow |
| Quality | Recipe checks, milk and espresso calibration, food safety |
| Team | Training completion, shift communication, retention |
| Assets | Preventive maintenance completion and downtime reporting |
Hiring notes
Use job-related criteria consistently and have local counsel or a qualified HR adviser review classification, background checks, paid trial work, tip practices, break rules, and required language. Pair this description with the barista interview scorecard.
